FAQ

Account

• How do I close my account?
• How do I reset my password?

Audio

• Why isn't the mute working?
• Why can't I hear my audio?
• How do I set audio levels?
• Can I use Bluetooth headphones?

Connectivity

• What if I experience high latency?
• What are the internet requirements?
• How do I connect the Stream to my router?
• What does it mean if I fail the NAT test?
• What type of internet is required?

Jam Sessions

• How do I livestream my session?
• How do I record a session?
• Why can't I Schedule Jam Session (Schedule button greyed out)?
• Why can't I find the person I want to jam with?
• Does everyone need Stream?
• How many people can be in a session?

General

• How much does the Lutefish Stream device cost?
• What are the key features of Lutefish Stream?
• What is Lutefish?
• Which Regions and Cities Are Affected by the "Chicago Problem"?
• How Does The "Chicago Problem" Affect Latency?
• What is the "Chicago Problem"?

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